Lake Surgery

What We Do

Dedicated teamwork providing thorough, personalised, family health care.

We are committed to helping you to maintain your health and wellbeing, as well as assisting you to deal with illness. We will send you reminders for such things as smears and immunisations. We will offer you computer assisted health risk assessments. Lake Surgery is proud to have consistently achieved outstanding Quality Assurance targets for many years.


GP Consultations

Standard consultations with our doctors are for 15 minutes and our doctors do their best to run to time. In this time frame it is only possible to address 1to 2 health issues.
If you think you will need longer than 15 minutes, please book a double appointment in advance. This will be charged at double the standard consultation fee.

Consultations that exceed 15 minutes may incur additional charges, or, in consideration of patients waiting for the next appointment, you may be asked to book a further GP appointment.
Sometimes we get patients in need of emergency medical care. If your doctor is attending to one of these patients their scheduled appointments may run behind. Our reception staff will try to keep you informed of wait times and we thank you for your consideration. You are always welcome to rebook if you cannot wait.

Should referral to specialist or hospital be required, we will assist you in managing this process. If you require a referral or forms to be completed and these are not done during the consultation time, there may be an additional charge.

Support

If you would like a support person with you at your consultation please feel free to bring someone with you or advise our staff who will get a member of staff to attend the consultation with you.

Special Appointments for New Patients

If you are new to the practice we offer a free preliminary appointment with our Medical Centre Assistant (MCA). This allows us to ensure we have your records correct and up to date and allows you an opportunity to expand on some of the information provided with our enrolment forms. Please let us know if you would like to utilise this service or we may contact you directly.
We also recommend a thirty minute appointment for your first GP appointment.

Patient Access Centre (PAC)

We have highly experienced staff in Hamilton who manage all phone calls into the practice. The PAC staff are part of our team and this service helps to free up our on site reception staff to focus on patients at reception.

Booking Appointments

When you contact us, our team will establish the purpose of your call to see if your query can be managed over the phone or if a face-to-face appointment is required with your GP or nurse. This helps us to be more prepared and have the information we need before your consultation and may mean faster or simpler resolutions for queries such as prescriptions or test results.

Urgent appointments

If you are in need of a same day appointment please phone us as early as possible. A doctor or nurse will contact you as soon as possible to assess your needs and see if they can assist you over the phone or book you in to see an appropriate team member.

Additional Procedures

In addition to the standard range of family medical services, we offer minor surgery, fracture plastering, insertion of contraceptive devices, skin biopsy, steroid joint injections, audiometry (hearing test), ECG, spirometry (breathing test), ear syringing, cervical smears, sexual health checks, yearly osteoporosis venous injection, and a number of other procedures. We also provide blood taking services for the laboratory. Please ask at reception for a list of fees for these.

Cancellations

Please advise us as early as possible if you are unable to keep an appointment so that we can offer it to someone else. Missed appointments will be charged $10 if we are not advised within 4 hours of the appointment.

 

After-Hours

All the doctors in Taupo take part in an after hours duty roster. Simply phone the surgery on (07)3786294 and you will be transferred to the town duty doctor or an experienced nurse led answering service who will assist you on where to obtain medical assistance.

Specific Medical Examinations

We offer medical examinations and reports for insurance companies, employers, recreational diving examination, driving licenses, etc. When you phone for an appointment please let us know the nature of the examination so we can plan the appropriate appointment time for you.

Travel Consults

We offer advice and will organize medication and immunisation for your overseas travel.

Teaching

We believe the future of quality general practice lies in quality teaching. Our practice hosts medical students who may sit in on consultations subject to your permission. We also may have a registrar attached to the practice, who is an experienced doctor spending time in general practice under the guidance of one of our doctors.

Patient Portal

The MyIndici™ Patient Portal is a secure, free website which receives your personal health information uploaded from the Lake Surgery computer system. It can also be used to store other health-related information which may not be recorded at Lake Surgery, such as other treatments you have received, or other medications that you may be taking.

You can access your personal health information from any internet device at anytime, anywhere in the world.

The patient portal will allow you to save time and take care of some of your health needs online. Some of the services offered by the portal are:

  • View your medical records
  • Book appointments with your doctor or nurse
  • Request repeat prescriptions
  • View lab results
  • Send secure electronic message to you doctor or nurse
  • Receive recall and appointment reminders
  • Pay your bill online

You will have more control of your health by having better access to your health information and closer involvement in health care decisions that affect you.

Talk to one of our team to register or for more information.

Health Improvement Practitioners (HIPs)

We have Health Improvement Practitioners (HIPs) working as part of the Lake Surgery team. HIPs can see anyone of any age whose thoughts, feelings or behaviours are impacting on their health. Do you need help with any of the following?

  • Life problems
  • Depression / feeling low
  • Stress
  • Anxiety
  • Alcohol and drug use
  • Long term conditions
  • Healthy living choices
  • Pain
  • Headaches
  • Fatigue
  • Grief
  • Relationship problems
  • Child behaviour problems
  • Difficulty at school

HIPs help you to find good health and get back to the things that are important to you, while working through whatever is getting in the way. Appointments are for 20 minutes and are free of charge. You can be referred by your GP or nurse or make an appointment yourself.


109 Tongariro Street, Taupo | Telephone (24 hours): 07 3786294 | © Copyright 2013 Lake Surgery | Web Design Online Designs