We are pleased to tell you about some important changes to Lake Surgery that will further enhance the quality of the healthcare we provide our patients.
- The ManageMyHealth™ Patient Portal is a secure website which receives your personal health information uploaded from the Lake Surgery computer system. It can also be used to store other health-related information which may not be recorded, such as other treatments you have received, or other medications that you may be taking.
- You can access your personal health information from any internet device at anytime, anywhere in the world.
- The patient portal will allow you to save time and take care of some of your health needs online. Some of the services offered by the portal are:
- View your medical records
- Book appointments with your doctor or nurse
- Request repeat prescriptions
- View lab results
- Send secure electronic message to you doctor
- Receive recall and appointment reminders
- Access and maintain your MedicAlert® profile
- You will have more control of your health by having better access to your health information and closer involvement in health care decisions that affect you.
- Talk to one of our team to register or for more information.
Patient Access Centre
- Another change you will notice is that the reception area will become less frantic and more controlled. The removal of phones ringing at reception will allow our reception team to focus solely on patients at reception without having to juggle this with phone calls.
- We have highly experienced staff in Hamilton who will manage all phone calls into Lake Surgery. The Patient Access Centre is part of our team. When you contact us, our team will establish the purpose of your call to see if your query can be managed over the phone or if a face-to-face appointment is required with your GP or nurse. This means you may have faster or simpler resolutions for queries such as prescriptions or test results. It also helps Lake Surgery to be more prepared and have the information we need before your next consultation.
- This will free up staff at Lake Surgery to spend more time with patients that need it.
- Please be assured that if you need more urgent help on the day, your call will still be transferred through to a GP or nurse as per usual. The GP or nurse will then decide the best and quickest course of action for you. Contact with all of our team is completely secure and you remain in control of your health care journey and how you interact with us.
Talk to your GP on the phone
- Another new and exciting initiative sees GP's on phones at busier times of the day (normally first thing in the morning) taking calls from patients wanting same day appointments. The purpose of this is to triage the calls to see if the doctor can help you over the phone, maybe book a telephone consultation for later in the day or if need be still come in for a face to face same day appointment.
Expanded medical centre team
- We will also have a new and exciting role here at Lake Surgery. The medical centre assistant is a new role that will support the clinical team by completing some of the non-clinical tasks normally done by nurses. This can include checking your height, weight, blood pressure as well as ordering stock and sterilising equipment.
- The medical centre assistant may well be the first person you see after the receptionist if you need some basic observations taken.
- We are very excited about the changes happening at Lake Surgery. These initiatives are about making it easier for you to get answers to your health concerns, and they're the first of a number of ways in which we will be looking to improve your health care.
- We continually assess the quality of the health care we provide so you can be sure our services are of the highest standard.
- We are also working hard to make sure you have access to the right health care in 5, 10, 20 years from today and beyond.
- If you have any queries please feel free to talk to a member of the team.